office +44 1246 450502
fax +44 1246 450483
sales@computer-response.com

Frequently Asked Questions

Q: How long has CRL been in business?

A:  CRL staff have been in the industry for 20+ years providing services to small and medium businesses across the country. Having a single focus gives CRL a good position in the industry. We know what we’re doing and we do it well.


Q: How are we different from other service providers?
 

A: For starters, we offer solutions nationwide. We currently service customers in many areas offering a wide range of managed network, installation and maintenance services.

Another major difference between us and others is our experience. We’ve been managing networks for our customers for over 20 years. You can depend on the expertise of our highly skilled technical support staff, local on-site technicians and centralized network operations centre for a superior customer experience.

The bottom line? With Computer Response Limited, you have a managed services partner you can depend on. One with the history and expertise to provide you with high-quality, innovative network, installation and maintenance solutions.


Q: How do we fit into your company operations?

CRL's remote IT Support provides you with a PC network support department at a fraction of the cost of hiring a full-time IT professional. We can also act as an extension to an existing in-house IT team, providing backup support and a third-line of escalation.

Using remote technology we are able to access your systems from our offices providing an immediate response to your problems. Our helpdesk is operated by experienced IT professionals who have a pool of knowledge and experience to ensure you receive only the best backup support.

As well as providing the necessary solutions to your computing requirements, CRL can also provide the hardware required to do the job. We have built up relationships with reputable suppliers and can supply exactly what you need.

If you need multiple pieces of software or are eligible for charity discounts, CRL can take care of your software licensing. Licensing can be a complex area but our experience will ensure you get it right and legal.