office +44 1246 450502
fax +44 1246 450483
sales@computer-response.com
IT Service Desk
Computer Response Ltd Service Desk focuses on offering mutual
support and enhancing the user experience. The call handling system
provides vital help and advice from technical experts, and is
focused on delivering “first call fix” incident resolution. From
dedicated to shared solutions, dependant upon anticipated call
volumes, Computer Response Ltd is able to deliver a comprehensive, cost effective and
flexible support service.
By using Computer Response Ltd Service Desk you can benefit from:
Bespoke technical support service to cover key products and
applications
Dedicated or shared solutions
Guaranteed incident resolution within agreed timelines
Call logging, contact validation and progress monitoring
Problem management
Change management
Remote support
Regular call reporting and analysis
Service excellence - 24 hours a day, 365 days a year
Network Services & Infrastructure Management
Computer Response Ltd Network Services supports a diverse range of LAN/WAN, data, voice and video technologies. Success is based on high levels of technical skill, solid manufacturer relationships and exceptional parts and logistics infrastructure. Essentially server, systems and software skills are combined into one group, which means that Computer Response Ltd is focused on delivering tailored “always-available” network access both efficiently and securely.
By using Computer Response Ltd Network Services you can benefit from:
Dedicated Technical Account Teams
Flexible service levels
Bundled remote support
Security services
Guaranteed rapid call response
Incident tracking
Monitoring and alerting of critical components
Integrated technical assistance and fault management
Service excellence – 24 hours a day, 365 days a year
Remote Management Services & Monitoring Management
Computer Response Ltd Remote Management Service offers a complete off-site monitoring, maintenance and administration solution for servers, networks and desktops. The service sees us assume responsibility for operation and support tasks, trouble shooting and fault resolution, back up and restore activities, documentation, routine changes, access rights and other procedures. As a result we are able to deliver a comprehensive and flexible support service with significant cost benefits, economies of scale and enhanced service levels.
By using Computer Response Ltd Remote Management you can benefit from:
Performance management and administration
Capacity management
Frequent infrastructure reviews and recommendations for improvement
Robust and resilient systems with minimal downtime
Instant installation of technical updates
A best of breed operational environment
Integration with back office system
Flexible connectivity
Monitoring, analysis and reporting on core processes
Service excellence – 24 hours a day, 365 days a year
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